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Lens life just two years? Casio digital camera lens trap door
As the old saying goes: Young Tom just boiling, it is better to pay. In fact, no matter what problems in life, "backing" is the fundamental solution to the problem. However, although the reason is simple, it seems to be really hard for them to do.
Since January 2008, it will be a user to us that the Casio Shot Problem, the issue even once attracted wide attention, however, to date, this event seems to have subsided.
User photo User photo User photo User photo Closer look will find pictures of the above, this group has a distinctive feature of the photo: photo white, with horizontal stripes, such as overexposure. However, say users, is not that they intended to be used PS Software Do come out, more than shots, but due to customs. But with different models of Casio camera shoot out!
09 in the first half, we have received complaints from 48 Casio cameras, 44 of which were reflected in the day or light conditions better photographs appear overexposed, photos white, with horizontal stripes and other issues , while shooting at night or use the video feature Shiyou no such problem. The user reflect the situation involving Casio S Series and Z Series, including the EX-S500, EX-S600, EX-S770, EX-Z700, EX-Z600, EX-Z500, EX-Z1200, EX-Z8, EX-Z60, etc. multiple models.
Though is Digital Cameras Industry newcomer, the Casio camera to thin fashion models, colorful, feature rich waiting for that, popular for many users is directed at Casio S-series and Z series cameras and the benefits of these features purchase price.
However, the users that they have the Casio camera for about two years after the use of the above problem occurs. As time passed over, need to pay 280 yuan repair the lens, but users of this cost is not so approved, because they check the Internet and found that the failure of the machine without a few, and even set up many users the activist group, collectively denounce the enterprise, users believe that this may be the imperfect quality, the user should not defect to pay for the enterprise.
Case 1: the camera works second time into a "surgical" user confidence dropped
Mr. Wen in Hunan in 2006 purchased a Casio EX-Z500 camera, using more than two years later, only to find out the photo shoot during the day a gray and have horizontal stripes, similar to the severe over-exposure, even in the dark light environment, the picture is also evident diffraction stripes.
(User photos) He called Casio sale, and in accordance with the requirement to send a Casio camera detection Shanghai service station. As the camera passed over, need to pay 280 yuan repair the lens, the manufacturers promised to repair the camera and lens warranty to 6 months.
Originally thought that the problem has been resolved, can not think six months is not the same problem from happening again. Mr Man angrily complained again, hoping to one vendor saying.
Complaint provided by Mr Wen picture Mr. Wen
received complaints, we promptly forwarded his complaint handling Casio, Casio extended warranty for six months based on previous commitments to the free maintenance deal. Although the problem has been resolved, but Mr Wen said that after two overhaul, he has confidence in the quality of Casio cameras greatly reduced. Moreover, the Internet has the same problem many users complained that this allowed him to lose confidence.
Guo Guangdong Panyu bought in March 2007 Casio EX-Z700 camera half a year, also appeared the same problem. At that time, he and his friends to travel, find out the photo shoot went so far as horizontal stripes of white one. Collect all the beautiful scenery along the way but could not beat down, which interest him gone. As usually rarely use, plus there is no human impact or water damage, he came out of the Casio asked to pay 580 yuan or 280 yuan to replace the lens shutter component replacement program does not recognize.
Follow-up: Complaints against users reflect the problems, I call the Casio Customer to discuss the proposed center Wu restricted the oxygen, but the company No. 027 Engineering staff has a variety of excuses not to the author and Mr. Wu telephone. After that, I try to contact the head of Mr. Jiang Casio sale.
The recent problem of increased consumer complaints, Mr. Jiang that there are two reasons: First, the two series of cameras, Casio sales particularly, the probability of major problems, it is also normal volume of complaints, two individual user's camera problems, due to excessive insurance Pay service may be a solution for enterprise users are not satisfied, then the web encouraging lead users to a large number of threads. For EX Series
variety of camera photos appear pale, with horizontal stripes, similar to the phenomenon of over-exposure, the Department explained that the camera Casio damage sale there are two possibilities: First, the lens shutter is broken firmware (representing major phenomena), and second, the lens cable is broken.
Mr. Jiang said that at present only three in the country designated Casio repair center, namely Guangzhou, Shanghai, Beijing, repair price is uniform (see the specific Casio website http://www.casio.com. cn / support / dc / service /? locID = 194). Other Casio designated receiving point after receiving the user's camera, but also focus on the camera to the three service center for repairs, if found to overhaul individual receivers unauthorized user cameras, Casio will be dealt with severely. Mr. Jiang also suggested that the final user is best to send to the Casio camera repair center for detection of three repair techniques, but to avoid customs and arbitrary charges.
Comments: Complaints from the user point of view, Casio S Series and Z Series camera variety of complaints by users do some high probability, which is obviously not the product Sell Large amount of complaints, the more simple, maybe users want these companies to the exact quality of the camera lens and the issue of why a claim frequency distribution.
Not long ago, a "complaint Starbucks coffee machine Tsann Kuen global recall of 700,000 units," the news was widely disseminated, Starbucks, why should the global recall of 700,000 units Tsann Kuen coffee machine, simply because seven years in the U.S. received more than 170 cases of consumer complaints. However, we only Since 2008, I received various complaints about the Casio nearly 170. Casio is a known "to provide customers with surprise and moving beyond to meet" international famous enterprises, it is clear
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